There is a commonly held view that market research and
strategy consulting are highly distinct industries. Traditional market research
is understood as the act of gathering information about customers’ needs and
preferences. Market research providers are known for their expertise in asking
the right questions, using the most suitable methodology and being able to
access the relevant audience with the ultimate goal of delivering
comprehensive, high-quality primary data. Strategic consultants, on the other
hand, excel in helping a business make high-level decisions that enable them to
increase profitability or outperform the competition.
Nonetheless, compared to b2c projects, b2b market research
more often addresses a strategic business need. This can give b2b market
researchers access to higher levels of the corporate decision-making chain as
senior team members are more involved and invested in the project. Many b2b
research projects are driven at the boardroom level, both in terms of
identifying a need for research and implementing the recommendations. This is
most likely because in b2b markets there are a smaller number of strategic
customers, purchases are of higher value and products/ services are normally
sold through consultative selling rather than mass marketing.
Many b2b clients approach agencies with questions which seek
to contribute to strategic objectives. These include:
Should we enter this new market?
How should our brand be positioned to maximize market share?
What areas of the business should we invest in order to have
the most significant impact on customer experience and thus loyalty and
profitability?
Which touchpoints on the buyer journey are most critical to
success?
Should we invest in the development of a new product or
service?
Blurring the boundaries: Data-driven strategy
It may be a misconception in the majority of cases these
days, but one of the perceived weaknesses of market research is that it is
purely a process driven industry associated with collecting data. However, the
fact that strategy consultants often do not possess the internal capacity to
undertake primary data collection presents an opportunity for market
researchers. Market researchers can build upon their core strengths of rigorous
data collection and analysis to provide businesses with clear evidence base
on which to make data-driven strategic decisions. Through the process of
designing the research tools, collecting the information and analyzing data
collected, an immersive knowledge is developed and recommendations can be-be
made on a well-informed basis.
International consultation
At the beginning of a project, it is important to explore,
deconstruct and challenge the assumptions forming the basis for the research
rather than simply taking hypotheses and objectives at face value. The can be
achieved by conducting an interactive workshop between the research team and
project sponsors. A further approach is to seek the views of different
stakeholders in an organization beyond the core project team in order to
understand the desired project outcomes from a broader perspective, any
potential hurdles to the implementation of recommendations and to improve
stakeholder engagement in the process. By conducting internal consultation, the
research consultant is able to understand the internal capacity of the client
to implement the strategies recommended and ensure that recommendations are
aligned with the company’s overarching culture, goals and business strategy.
Large, traditional business networking events are a
time-honored institution. They have been a staple of aspiring and successful
professionals for so long that most networking advice focuses not on whether
you should attend, but on how to make the most of these events when you do
attend. In theory, they’re one of the best ways to grow your business.
Here’s the problem: you’re probably not getting the
consistent results you’re looking for. Regardless of how you define networking,
your success will be directly tied to your ability to interact with people looking
to achieve many of the same things you are.
The most basic problem with traditional networking events is
that they are mixing bowls for professionals who are there for different
reasons. Everyone, there is focused on his or her own personal agenda, whether
it’s signing a new client, creating awareness for their business, or connecting
with someone in the hopes of developing a mutually beneficial relationship.
Everyone is playing a different game, which is why there are usually no clear
winners.
Also, Check This: The 10 Advantages of Business Networking
Too many professionals are quick to attend yet another the networking event when in reality, they should be spending that time focusing
more on their existing relationships.
My definition of “networking” is any activity that increases
the value of your network or the value you contribute to it. The best way to do
this is to avoid traditional networking events almost entirely. There are more
efficient and effective ways to spend your time. Here are three of my favorite
strategies:
Hosting Your Own Events
Hosting your own get-togethers gives you almost complete
control over the attendees, the setting, and the outcome. It’s a great way to
add value for existing clients and connections, and can also be an opportunity
to meet and develop relationships with prospective clients.
Also, Check This One: Business Research
Most professionals struggle to find the right balance when
allocating their time between client services and business development. But
when done properly, you can accomplish both by hosting a great client
appreciation event.
The primary goal when planning an event should be to choose
an activity your existing clients will enjoy. If you and your best clients
share similar passions, start there. Do any of them play poker, or enjoy
attending musicals or sporting events? My favorite events to host are wine
tastings.
Also, Check This One: The Cylix
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